dd444 Privacy Policy – How We Collect, Use, and Protect Your Personal Data

1 Introduction

This Privacy Policy ("Policy") is issued by dd444 ("we", "us", "our", "the Company"), the operator of the online betting and casino platform accessible at dd444.asia ("the Platform"). This Policy describes how dd444 collects, processes, stores, and shares personal data relating to individuals who register accounts on, access, or interact with the Platform ("you", "the Player", "the User").

dd444 is committed to protecting the privacy and security of all personal data entrusted to us by our players. We process personal data only for legitimate, clearly defined purposes and only to the extent necessary to fulfil those purposes. This Policy is written in plain English so that every player can understand exactly how their information is handled.

This Policy should be read alongside the dd444 Terms & Conditions and Responsible Gaming Policy, both of which form part of the overall agreement governing your use of the Platform.

2 Data We Collect

dd444 collects personal data from players through several channels, including the account registration process, ongoing use of the Platform, payment transactions, customer support interactions, and technical device data generated automatically during site visits. The categories of personal data we collect are set out below.

2.1 Identity and Contact Data

• Full legal name as it appears on official government-issued identification.
• Date of birth (used for mandatory age verification to enforce the 21+ policy).
• Email address (primary communication channel for account notifications).
• Mobile phone number registered with your account.
• Residential address including city, district, and postal code (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi).
• National Identity Card (NID) number or passport number when submitted for verification.

2.2 Financial and Transaction Data

• Mobile wallet account details (bKash, Nagad, Rocket, Upay) — account number and registered name only; no PINs or passwords are ever requested or stored.
• Bank account details for players using Dutch-Bangla Bank, City Bank, or BRAC Bank for deposits or withdrawals.
• Payment card metadata (card type, last four digits, expiry date) for Visa and Mastercard transactions — full card numbers are never stored on dd444 servers.
• Transaction history including deposit amounts, withdrawal requests, dates, and payment reference numbers.
• Account balance and bonus balance history.

2.3 Account and Gaming Activity Data

• Username and encrypted account credentials.
• Betting history, game session records, wager amounts, and game outcomes.
• Bonus claims, wagering progress, and promotional participation records.
• Responsible gaming tool settings such as deposit limits, loss limits, and self-exclusion status.
• Customer support communications including live chat transcripts and email correspondence.

2.4 Technical and Device Data

• IP address and approximate geographic location derived from IP data.
• Device type, operating system, browser type and version.
• Pages visited, time spent on pages, click-stream data, and navigation paths on dd444.asia.
• Session timestamps and login history.
• Cookie identifiers and similar tracking technologies (see Section 6).

3 How We Use Your Data

dd444 uses personal data collected from players for the following purposes. We will never use your data for any purpose beyond those listed here without first obtaining your explicit consent or being required to do so by law.

Where dd444 wishes to use your personal data for direct marketing purposes — such as sending promotional offers, bonus alerts, or seasonal campaign communications — we will only do so with your explicit consent, and you may withdraw that consent at any time by contacting support or updating your notification preferences from within your account dashboard.

4 Legal Basis for Processing

dd444 processes personal data on one or more of the following legal bases, consistent with internationally recognised data protection principles:

• Contractual necessity: Processing required to perform the contract between you and dd444, including account creation, bet settlement, and payment processing.
• Legal obligation: Processing necessary to comply with applicable laws, including anti-money laundering requirements, age verification mandates, and fraud prevention obligations.
• Legitimate interests: Processing required for dd444's legitimate business interests, such as platform security, fraud detection, responsible gaming monitoring, and improving the service — provided those interests are not overridden by your rights.
• Consent: Processing for optional purposes such as direct marketing communications, where you have provided a freely given, specific, and informed consent that you may withdraw at any time.

5 Data Sharing and Disclosure

dd444 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with carefully selected third parties only in the circumstances described below.

5.1 Payment Processors

Transaction data is shared with licensed payment service providers — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard — solely for the purpose of processing deposits and withdrawals. Each payment partner is independently bound by their own data protection obligations.

5.2 Identity Verification Partners

Where dd444 uses third-party identity verification services to confirm a player's age and identity, the minimum necessary personal data (typically name, date of birth, and identification document details) will be shared with that service provider under strict confidentiality terms.

5.3 Technology and Platform Providers

dd444 uses third-party software providers — including game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — to deliver game content on the Platform. These providers may process certain technical session data to operate their game software correctly. They do not receive your full identity or financial data.

5.4 Legal and Regulatory Authorities

dd444 may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by applicable law, court order, or legal process, or where disclosure is necessary to protect the rights, property, or safety of dd444, its players, or the public.

5.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of dd444's business, personal data held by dd444 may be transferred to the relevant successor entity as part of that transaction. Affected players will be notified prior to any such transfer and will be given the opportunity to request deletion of their data.

6 Cookies and Tracking Technologies

dd444.asia uses cookies and similar tracking technologies to operate the Platform efficiently, remember your session preferences, detect fraudulent activity, and analyse how players navigate the site. A cookie is a small text file stored on your device by your browser when you visit a website.

6.1 Types of Cookies Used

• Strictly necessary cookies: Required for the Platform to function correctly, including maintaining your logged-in session, processing transactions, and enforcing security controls. These cookies cannot be disabled.
• Performance and analytics cookies: Used to understand how players interact with dd444.asia — which pages are visited most often, where users enter and exit the site, and how long sessions last. This data is aggregated and does not identify individual players.
• Functional cookies: Enable the Platform to remember your preferences such as display language, game history, and responsible gaming settings between sessions.
• Marketing cookies: Used to deliver promotional content relevant to your interests within the dd444 Platform. These are only active where you have consented to marketing communications.

6.2 Managing Cookies

You may control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies at any time. Please note that disabling strictly necessary cookies will impair your ability to use the Platform — you may not be able to log in or complete transactions with these cookies disabled. Disabling performance or marketing cookies will not affect your core ability to use dd444.

7 Data Retention

dd444 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The general retention periods applied by dd444 are as follows:

• Active account data: Retained for the full duration of the player's account and for a minimum of five years following account closure, to comply with anti-money laundering record-keeping requirements.
• Transaction and betting records: Retained for a minimum of five years from the date of the relevant transaction or bet, in line with financial record-keeping obligations.
• Identity verification documents: Retained for the duration of the account and for five years following closure, unless a longer period is required by law.
• Customer support correspondence: Retained for three years from the date of the last interaction, unless the subject matter requires a longer retention period.
• Technical and device data (logs): Retained for up to 12 months from collection, unless required for an ongoing fraud investigation or legal matter.
• Marketing consent records: Retained until you withdraw consent and for a reasonable period thereafter as evidence of the consent having been obtained.

When personal data is no longer required for any legitimate purpose, it is securely deleted or anonymised in a manner that prevents reconstruction of identifiable information.

8 Data Security

dd444 employs a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes:

• SSL/TLS encryption: All data transmitted between your browser or device and dd444.asia is encrypted using industry-standard SSL/TLS protocols, preventing interception by third parties.
• Encrypted data storage: Sensitive personal data — including identity document details, payment information metadata, and account credentials — is stored in encrypted form on secured servers.
• Access controls: Access to personal data held by dd444 is restricted to staff and systems that have a demonstrable need to access that data in order to perform their functions. All access is logged and monitored.
• Intrusion detection: dd444's infrastructure includes real-time monitoring systems designed to detect and respond to attempted unauthorised access, denial-of-service attacks, and other security threats.
• Regular security reviews: dd444 conducts periodic reviews of its data security practices and updates its controls in line with evolving best practice.

9 Your Rights

As a player whose personal data is processed by dd444, you hold the following rights in respect of that data. You may exercise any of these rights at any time by contacting the dd444 support team via live chat or by emailing [email protected].

• Right to access: You have the right to request a copy of the personal data dd444 holds about you, together with information about how that data is being used.
• Right to rectification: If any personal data dd444 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay.
• Right to erasure: In certain circumstances, you have the right to request that dd444 delete your personal data — for example, where the data is no longer necessary for the purpose for which it was collected. This right is subject to dd444's legal and regulatory retention obligations.
• Right to restrict processing: You have the right to request that dd444 restrict the processing of your personal data in certain circumstances, such as while the accuracy of the data is being contested.
• Right to data portability: Where processing is based on your consent or on a contractual basis and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where dd444 processes your personal data on the basis of your consent (e.g., for direct marketing), you have the right to withdraw that consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal.
• Right to object: You have the right to object to the processing of your personal data where that processing is based on dd444's legitimate interests, subject to dd444 demonstrating compelling legitimate grounds for the processing.

dd444 will respond to all verifiable data subject requests within 30 days of receipt. Where a request is complex or involves a large volume of data, dd444 may extend this period by a further 60 days, in which case you will be notified of the extension and the reasons for it.

10 Third-Party Services

The dd444 Platform integrates content and functionality from third-party providers including game studios, payment processors, and analytics platforms. This Privacy Policy applies solely to data processed by dd444 in connection with the Platform. dd444 is not responsible for the privacy practices of third-party providers whose products appear on or integrate with the Platform.

Players are encouraged to review the privacy policies of any third-party service they interact with independently of dd444 — including mobile wallet providers (bKash, Nagad, Rocket) and payment card networks (Visa, Mastercard) — to understand how those providers handle personal data in connection with transactions.

11 Children's Privacy

The dd444 Platform is strictly intended for adults aged 21 and above. dd444 does not knowingly collect, process, or store personal data relating to any individual under the age of 21. If dd444 becomes aware that personal data has been collected from a person under the age of 21, that data will be deleted immediately and the associated account will be permanently closed.

If you believe that dd444 may have inadvertently collected data from a person under the age of 21, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.

12 Policy Updates

dd444 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the structure of the Platform. When a material change is made, dd444 will notify registered players via the email address on file and by posting a prominent notice on dd444.asia prior to the change taking effect.

The date of the most recent update is displayed at the top of this page. We encourage you to review this Policy periodically to stay informed about how dd444 protects your personal data. Continued use of the Platform following publication of a revised Policy constitutes your acceptance of the updated terms.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which dd444 handles your personal data, please contact our support team through any of the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the dd444.asia Platform interface
• Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6)

dd444 is committed to addressing all privacy-related queries promptly. We aim to acknowledge all written enquiries within 24 hours and to resolve data subject requests within the statutory timeframe of 30 days from receipt of a verified request.